Refund Policy

30-Day Money-Back Guarantee

If CloudTread™ socks are not the best work socks you own, send them back within 30 days of delivery for a full refund — worn or washed. You do not need the original packaging, and you do not need to ship anything back to us.

To start a refund, email support@cloudtread.co with your order number and a short note telling us what went wrong. We confirm within one business day.

Refunds are issued to the original payment method within 5–10 business days of approval. Original shipping charges are refunded on full-order returns.

12-Month Replacement Guarantee

Every pair is covered for 12 months from the date of delivery. If a pair wears through, blows a hole, or loses its cuff hold within that period, we replace it free of charge.

Email support@cloudtread.co with your order number and a photo of the worn pair. There is nothing to mail back. Replacements ship at no cost to you.

The replacement guarantee covers normal wear on the job. It does not cover loss, deliberate damage, or damage from chemical exposure or machinery.

Exchanges

Wrong size? Email us within 30 days and we will send the correct size at no charge. Keep the first pair — we do not ask for it back.

Damaged or Incorrect Orders

If your order arrives damaged or is not what you ordered, email support@cloudtread.co within 30 days of delivery with a photo. We send a replacement or issue a full refund, whichever you prefer.

Questions

Email support@cloudtread.co. We answer Monday to Friday, 9:00 AM – 6:00 PM ET, and aim to reply within one business day.